Το παρακάτω email στάλθηκε απο τον φίλο και μέλος του κερασι club (8 ενεργά μέλη) Δημήτρη Παπακυρίλου, τόσο στην εδω αντιπροσωπεία όσο και στην ΚΤΜ στην Αυστρία.
Μέσα απο το κείμενό του προσπαθεί να εξηγήση στούς Αυστριακούς γιατί τελικά το σύστημα δεν δουλεύει.
Ξέχασε μόνο να τους γράψει οτι, αν και αρχικά με καλό σκοπό ίσως η hellinmoto έσπασε το δίκτυο ανταλλακτικών και απο τα κεντρικά της πλαταιών τώρα μπορείς να αγοράσεις ανταλλακτικά απο όλα τα Hellinstrore, μόνο που ποιός λογικός επιχειρηματίας θα στοκάριζε εκατομμύρια σε ψιλοπράγματα ?
Ετσι παλιά πηγαίναμε στην Πλαταιών που βρίσκαμε τα πάντα και φεύγαμε, σήμερα αν δεν θέλουμε κάποιο συνηθισμένο εξάρτημα , τα περιφερειακά κέντρα πρέπει να το παραγγείλουν και ίσως την επόμενη να το έχεις , μου έχει τύχει πάντως να με παιδεύουν για περισσότερο απο τρείς ημέρες.
Τέλος το ύψος των τιμών είναι κάτι που θα πρέπει να ελεχθεί, δεν γίνεται να ψωνίζουμε απο Γερμανία και να φτάνουν στην πόρτα μας κατά πολύ φτηνότερα, όλα τα ανταλλακτικά.
Παρακάτω σας παραθέτω αυτούσιο το γράμμα .
Dear all
The reason I am writing this letter is to address some of the problems me and my friends have encountered with the KTM products & services here in Athens Greece.
The friends you see on the Cc list on this email all have KTMs most of them 640 Adventures some of them have two KTM bikes and some have the 950 Adventures, most of them are members on the http://www.950riders.com and the http://www.advrider.com and as you probably already know on these two sites you can find most the official paper work regarding problems the 950 has (as example I have attached a pdf file).
After the 950 of my friend Andreas went nuts and blew the Head Gaskets we started a search of finding the Service Center that would do the job under warranty. After going to 5 different KTM service Centers here in Athens and spoken with the mechanics we found out that none of them was informed about all the problems the 950s have so far and none of them received the paper work about each and everyone of the problems.
Most of the mechanics informed us that some of the problems like the Clutch Dragging and the Oil return Valve - Oil pressure e.t.c. don't have a solution yet and that KTM still tries to find out what to do. In this letter I am not going to state the full mechanical details about all the problems we have found so far because its going to take a lots of writing. Just for your information among the friends in the list three of them are engineers with a lot of experience and already have the service and engine manual.
The conclusion of this email is that we as loyal customers of the brand feel that :
1) There is no communication channel between the Service Centers and Hellimoto
2) It seems that you wait until the problems arise and then you do something about it
3) If you already know the major problems why don't you call customers for an official recall?
4) Are we the Beta Testers Drivers for KTM........Do you know how it feels when someone is calling you like that after you pay 14.000 Euro for a motorcycle?
5) The parts availability and pricing here in Greece really sucks, most of the time we place orders to Sommer in Germany with much much better prices and delivery at your home door in 4 working days. Not in a month or so like Hellinmoto. The people at Sommer really love our orders (most of them are more than 800 Euro each time) and on the other hand they are asking for what the KTM dealer here in Greece is doing wrong.
Isn't time for KTM to start building a KTM Greece subsidiary? Maybe not maybe the numbers of bikes selling here in Greece its not big enough for something like that. But we people feel that nothing is changing.
Maybe this letter goes down the drain as some people believe maybe not.
I just tried to explain what is the situation at this time .
Best regards
Papakirillou Dimitris
Senior IT Consultant
PS I hope Mr St. Wabnegger gets this email too because I dont have his email.